Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Prophoenix Solutions Tech Ltd, trading as TheQuickFastSolutions.co.uk(“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our website or buy from us.

1. Who we are

TheQuickFastSolutions.co.uk is a trading style of Prophoenix Solutions Tech Ltd. Our registered office is 128 City Road, London, EC1V 2NX, United Kingdom. For any privacy questions, email our contact form.

2. What information we collect

• Contact details: name, email, delivery address, phone number.
• Order information: products you buy, payment confirmation (we do not store full card details).
• Account information: login email and a hashed password, if you create an account.
• Communications: emails or messages you send us.
• Technical data: IP address, browser type, pages visited, referring URL (via cookies and analytics).

3. How we use your information

• To process and deliver your orders.
• To send order confirmations, dispatch updates, and customer-service replies.
• To send marketing emails, only if you opt in. You can unsubscribe any time.
• To improve the website, fix bugs, and protect against fraud.
• To comply with our legal obligations (tax, accounting, consumer-rights law).

4. Legal basis

We rely on these lawful bases under UK GDPR: contract (to fulfil your order), legitimate interest (to run and improve our business),consent (for marketing emails and non-essential cookies), andlegal obligation (e.g. tax records).

5. Who we share it with

We only share personal data with trusted third parties who help us run the business: payment processors, delivery couriers, email-sending platforms, analytics providers, and our hosting infrastructure. We never sell your personal data.

6. International transfers

Some of our service providers may be located outside the UK. Where this happens we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

7. How long we keep your data

We keep your order and account information for as long as you have an account with us, and for up to 7 years after your last order to meet our legal accounting obligations. Marketing data is deleted as soon as you unsubscribe.

8. Your rights

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your data (where we're not legally required to keep it).
• Object to certain processing, or ask us to restrict it.
• Withdraw consent for marketing at any time.
• Complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use essential cookies to make the website work, and optional analytics cookies to understand how visitors use it. You can disable non-essential cookies in your browser settings at any time.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will tell you when it last changed.

11. Contact

For any privacy-related question, write to us at our contact form or by post at: Prophoenix Solutions Tech Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.