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Complaints Policy

CUSTOMER COMPLAINT PROCEDURE

INTRODUCTION

thequickfastsolutions.co.uk and its associated entities strive to deliver high customer satisfaction. When standards aren't met, this policy outlines the complaint process. Trading partners have compliance-approved policies reviewed by the Director.

HOW TO COMPLAIN

Customers should contact via email initially, as email coverage exceeds telephone availability during current operations.

Contact options include:

Provide your full name, address with postcode, home and mobile numbers, email, and date of birth to expedite handling.

HANDLING YOUR COMPLAINT

Upon receipt, the company attempts contact within 5 working days. If unresolved by then, formal investigation commences with a named contact assigned. The target response timeframe is four weeks from initial complaint, with final conclusion within eight weeks. If unable to meet this deadline due to external circumstances or third-party reliance, written explanation will be provided.

YOUR RIGHT TO COMPLAIN TO THE FINANCIAL OMBUDSMAN SERVICE

Dissatisfied customers or those without response after 8 weeks may refer complaints to the Financial Ombudsman Service at no charge within six months of the final response.

Contact Details:

Exchange Tower, London, E14 9SR
Web: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567